Use your own domain (like client.youragency.com) to provide a branded, professional experience for clients and team members.
Benefits
Reinforce your agency’s brand
Build professional credibility
Simplify access for clients and staff.
1. Access the Custom Domain Settings
Log in to Agency Handy
Go to Workspace Settings > Custom Domain
(Visible to Admins only)
2. Add Your Domain
Click + Add Custom Domain
Enter a subdomain like
client.youragency.com
⚠️ Do not usewww
3. Update Your DNS Settings
Copy the CNAME record shown on screen
Log in to your domain provider (e.g. GoDaddy, Namecheap)
Add the CNAME record exactly as provided
⚠️ Cloudflare users: Set Proxy Status to DNS only
4. Verify and Save
Return to Agency Handy and click Save Domain
Status will show Disconnected — this is normal!
Wait up to 48 hours and click Refresh to check
Once DNS is verified, status will change to ✅ Connected
5. Monitor Propagation
Use dnschecker.org to track your domain’s DNS propagation status across regions.
6. Delete or Update Your Domain
To delete:
Click Delete next to your domain
Confirm — your workspace will revert to the default URL
You can re-add it anytime with the correct DNS settings.
Tips & Notes
Subdomain required (e.g.,
portal.agency.com) — no root domainsUse exact DNS details — mismatches will block the connection
Cloudflare: Must disable proxy
DNS can take time — up to 48 hours